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The Device

My device is not vibrating

Don't worry, we're here to help! Just follow these simple steps to troubleshoot the issue:. 1. Check the device status: Press the 'on-off' button on your Sensate device and keep an eye out for a blue light. If you see an amber light, it means your de

I can hear a buzz or rattle

No worries, we're here to help! Here's what you need to know:. When using your Sensate at high intensity, it's normal to hear a slight hum or occasional buzz. However, if you're experiencing these sounds even when using headphones, we'd like to asses

How hot should my Sensate get?

During extended use of your Sensate device, you may notice that it becomes warm, similar to how a mobile phone feels after a long call. This is normal and expected. However, it should never become hot to the touch. If you ever feel that your Sensate

I have more than one Sensate device, can they be used at the same time?

If you're planning to use more than one Sensate device in the same room, we've got you covered with some tips for a smooth experience. Currently, the Sensate app connects to the first device it detects, which can cause some trouble when using multipl

Do I need to charge my device before I use it for the first time?

No, your Sensate device comes pre-charged and is ready to use right out of the box. With regular daily use, the battery can last approximately a week before needing to be recharged. To know when it's time to recharge your Sensate, keep an eye on the