Can I edit my order?Updated 20 days ago
Once your order is placed, it begins processing right away to ensure it gets to you as quickly as possible. Because of this, we’re unable to make changes to orders that have already been submitted, including adjustments to items, shipping methods, or payment details.
What should I do if I need changes?
If you realize you need to edit your order, please contact us as soon as possible at [email protected]. We’ll do our best to help!
Common Scenarios:
- Address Updates: If your shipping address needs to be changed, reach out immediately. If the order hasn’t shipped, we might be able to assist. Once it’s on its way, changes may not be possible, but we’ll work with you to find a solution.
- Discount Codes: If you forgot to apply a discount code, let us know. We’ll explore available options to help you.
- Cancellations: If the order hasn’t entered the shipping process, we may be able to cancel it.
How to Contact Us:
You can email us directly at [email protected]. Please include your order number and a brief description of the change you’re requesting. This will help us assist you more quickly! 😊
The Sensate Customer Happiness Team