Do I have to pay import fees?Updated 21 days ago

We understand that extra fees can be a bit of a surprise, and we want to make the process as smooth as possible for you! 😊

When you order from us, there might be import fees, including customs duties and taxes, depending on where you live. These fees are set by your country’s customs office and are based on factors like the origin of the goods and their value. Don’t worry, though – we’ll explain how it works:

• For US customers, we ship directly from our fulfilment centre in the US, so you won't need to worry about import fees.

• For EU orders, we ship from our fulfilment centre in the Netherlands, making it easier for you to receive your items without additional surprises.

• For UK and other international customers, we offer shipping from our UK fulfilment centre, which can help reduce potential fees.

While we try to make everything as easy as possible, there may still be some import fees when your order arrives. To avoid any confusion, we recommend checking with your local customs office for specific details about the fees, exemptions, and payment options.

We’re here to help if you have any questions about the process. Feel free to reach out if you need assistance! 😊