Sensate

To fully recharge your Sensate device, it usually takes between 2 to 4 hours. You can leave Sensate on charge for as long as needed, including overnight, without any concerns. <span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Sensate Customer Happiness Team

To fully recharge your Sensate device, it usually takes between 2 to 4 hours. You can leave Sensate on charge for as long as needed, including overnight, without any concerns. The Sensate Customer Happiness Team

How long should it take to fully recharge?

Getting the most from Sensate

Charging & battery

Quick Start Guide

Do I have to allow the permission banners?

Getting started with Sensate

How does Sensate work?

How does it feels like?

Is Sensate a medical device?

Can Sensate help people suffering from PTSD?

Can Sensate help my HRV score?

Can Sensate be used during pregnancy?

Can Sensate be used by children?

Can Sensate be used by people with impaired hearing?

Can Sensate be used by people who are EMF sensitive?

Can Sensate be used by people with metal implants inside the body?

Can Sensate be used by people with an electronic device fitted?

Who can use Sensate

Why does Sensate cost $X?

Are the discounts cumulative?

What is your return policy?

Pricing & Promotions

Is Sensate safe?

How does Sensate works?

Do you have research that supports Sensate?

Do you want more information? Check out our Blog!

Research & Science

How to contact us

What devices does the app work with?

Is the app free? Are soundscapes free?

How long can I use Sensate each day?

I have more than one Sensate device, can they be used at the same time?

Do I have to use my headphones?

Common doubts

Why Sensate is perfect for you

I'm having some issues...

What is the moving contour icon for when a track is playing?

Can I use Sensate in Airplane Mode?

Can I have the app on more than one phone?

The App

Where exactly do I position my Sensate?

Do I need to charge my device before I use it for the first time?

My device is not vibrating

I can hear a buzz or rattle

How hot should my Sensate get?

The Device

What is a Sensate Session? Is it not just a track?

Can I just play the tracks in the app? Without the device?

Can I play my own music?

Is the app free? Are sessions free?

Will there be new tracks?

Tips before & after a session

Feeling emotional after a Sensate session

Not feeling so good after a session? Here's what to do

Sessions & Tracks

How long does the battery last?

Does the Sensate turn off on its own if not connected?

I can’t switch my Sensate off

My Sensate is not charging

How do I turn on Bluetooth?

I’m being asked for a PIN number

Is Sensate Bluetooth safe to use?

Can I use Bluetooth headphones?

I can't connect my Sensate

My Sensate is nos connecting on iOS

My Sensate is not connecting on Android

Bluetooth Connection issues

Bluetooth connection

What is Sensate Plus?

What comes with the Plus Pack?

Do I need a Plus subscription for the app to function?

How do I activate my first year of Plus?

How much does Sensate Plus cost?

What happens if I cancel my Plus subscription?

Sensate Plus

What is your warranty?

Do you offer payment plans?

GovX discount

Where does Sensate ship to?

Where do we ship from?

How long will it take for my device to arrive after I place an order?

Do I have to pay import fees?

Where should I put my promo code?

How do I clear my cart?

What comes in the box?

Do the bundles come in separate boxes?

How can I track my order?

Can I edit my order?

Can I buy a Sensate as a gift for someone?

Shipping & Orders

Do you have an affiliate program?

Partnerships and Media opportunities

Affiliates, Partnerships & Referrals

How long should it take to fully recharge?Updated 3 months ago