I can hear a buzz or rattleUpdated 10 months ago

No worries, we're here to help! Here's what you need to know:

When using your Sensate at high intensity, it's normal to hear a slight hum or occasional buzz. However, if you're experiencing these sounds even when using headphones, we'd like to assess the situation further.

Please contact us and provide details about the issue. It would be incredibly helpful if you could record a video with an alternative phone or tablet, showing and describing the problem you're facing. This will allow us to better understand the issue and provide you with the necessary assistance.

We appreciate your cooperation, and rest assured, our dedicated support team will be on hand to address the matter promptly!

The Sensate Customer Happiness Team