My device is not vibratingUpdated 9 months ago

Don't worry, we're here to help! Just follow these simple steps to troubleshoot the issue:

1. Check the device status: Press the 'on-off' button on your Sensate device and keep an eye out for a blue light. If you see an amber light, it means your device needs a recharge. Simply plug it in and let it charge for a couple of hours until the light turns blue.

2. Mix it up with different tracks: Give different tracks a try on your Sensate device. Sometimes vibrations can be faint, strong, or even absent depending on the track. So, explore different options and see if you can feel the vibrations.

3. Sort out any connection issues: Start by deleting or removing the Sensate app from your phone. Afterward, give your phone a quick restart and reinstall the app. Follow the installation commands provided by the Sensate app to make sure everything is properly connected.

If you've gone through these troubleshooting steps and you're still not experiencing any vibrations, just complete this short form: https://help.getsensate.com/en-US/im-having-some-issues-269027 to provide us with more details about the issue.

We'll work together to resolve the problem and get your Sensate up and running!

The Sensate Customer Happiness Team