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Using HSA/FSA for your Sensate purchaseUpdated 14 days ago

You are eligible for the HSA/FSA Truemed payment method if you have an active HSA or FSA account.

Troubleshooting: HSA/FSA Payment option not visible

Important: If you do not see the HSA/FSA payment option at checkout, your account settings may be restricting access to this method. To resolve this:

  1. Sign out of your Shop account.
  2. Select the “Checkout as Guest” option on the payment page.

This method often enables access to the FSA/HSA payment feature that may not appear when logged into a Shop account.

How to complete your purchase with HSA/FSA

  1. Enter your HSA/FSA card information at checkout.
  2. You’ll be directed to a brief medical survey regarding the conditions you're working to prevent, mitigate, or reverse.
  3. Your card will be charged at the end of the survey.

Receiving your Letter of Medical Necessity (LMN)

If you qualify for HSA/FSA spending, you’ll receive a Letter of Medical Necessity (LMN) via email a couple of days after your payment.

Important Compliance Information:

  • Retain both the LMN and your receipts for at least three years for compliance purposes.
  • Both documents will be sent to your email.

Claiming reimbursement without an HSA/FSA Card

If you do not have an HSA/FSA card or have already used it, you can still make a purchase and claim reimbursement later:

  1. Pay with your personal credit card.
  2. Log into your HSA/FSA account.
  3. Click on "Submit Receipt or Claim."
  4. Select your Reimbursement Option.
  5. Follow the step-by-step instructions to upload digital copies of:
    • Your itemized receipts
    • A Letter of Medical Necessity (LMN) (serves as a Doctor's Statement)

How to obtain an LMN

You can request an LMN from your healthcare provider. This letter confirms that the device you are purchasing qualifies for HSA/FSA spending as it is used for the mitigation, treatment, or prevention of a disease.

Age requirements for HSA/FSA use

  • HSA: You must be 18 years or older to use an HSA account.
  • FSA: Age requirements depend on your specific FSA provider and plan guidelines.

For further assistance, feel free to reach out to our support team at [email protected]!


The Sensate Customer Happiness Team

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