Using HSA/FSA for your Sensate purchaseUpdated 14 days ago
You are eligible for the HSA/FSA Truemed payment method if you have an active HSA or FSA account.
Troubleshooting: HSA/FSA Payment option not visible
Important: If you do not see the HSA/FSA payment option at checkout, your account settings may be restricting access to this method. To resolve this:
- Sign out of your Shop account.
- Select the “Checkout as Guest” option on the payment page.
This method often enables access to the FSA/HSA payment feature that may not appear when logged into a Shop account.
How to complete your purchase with HSA/FSA
- Enter your HSA/FSA card information at checkout.
- You’ll be directed to a brief medical survey regarding the conditions you're working to prevent, mitigate, or reverse.
- Your card will be charged at the end of the survey.
Receiving your Letter of Medical Necessity (LMN)
If you qualify for HSA/FSA spending, you’ll receive a Letter of Medical Necessity (LMN) via email a couple of days after your payment.
Important Compliance Information:
- Retain both the LMN and your receipts for at least three years for compliance purposes.
- Both documents will be sent to your email.
Claiming reimbursement without an HSA/FSA Card
If you do not have an HSA/FSA card or have already used it, you can still make a purchase and claim reimbursement later:
- Pay with your personal credit card.
- Log into your HSA/FSA account.
- Click on "Submit Receipt or Claim."
- Select your Reimbursement Option.
- Follow the step-by-step instructions to upload digital copies of:
- Your itemized receipts
- A Letter of Medical Necessity (LMN) (serves as a Doctor's Statement)
How to obtain an LMN
You can request an LMN from your healthcare provider. This letter confirms that the device you are purchasing qualifies for HSA/FSA spending as it is used for the mitigation, treatment, or prevention of a disease.
Age requirements for HSA/FSA use
- HSA: You must be 18 years or older to use an HSA account.
- FSA: Age requirements depend on your specific FSA provider and plan guidelines.
For further assistance, feel free to reach out to our support team at [email protected]!
The Sensate Customer Happiness Team