Sensate

We&#x2019;ve got you covered! &#x1F60A; We offer a 12-month warranty to protect against any technical issues. If you run into any problems during this period, just <a href="https://contact.gorgias.help/forms/hmxg90hd" rel="noopener noreferrer" target="_blank">reach out to us</a>, and we&#x2019;ll happily assist you. If your Sensate is found to be faulty, we&#x2019;ll replace it at no extra cost.&#xA0;We&apos;re here for you every step of the way. Thanks so much for choosing Sensate! &#x1F9E1; <span style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Sensate Customer Happiness Team

We’ve got you covered! 😊 We offer a 12-month warranty to protect against any technical issues. If you run into any problems during this period, just reach out to us, and we’ll happily assist you. If your Sensate is found to be faulty, we’ll replace

What is your warranty?

Holiday Sale 2024

What are the current promotions?

How long does the Holiday Sale last?

Are there any promo codes I need to use?

Can I combine discount codes with the current sale?

How our Holiday Sale discounts work

What comes in the box?

Do I have to pay import fees?

Where do we ship from?

Where does Sensate ship to?

How long will it take for my device to arrive after I place an order?

What is your return policy?

Do you offer payment plans?

Can I buy a Sensate as a gift for someone?

Can I edit my order?

How to contact us

How does Sensate work?

Quick Start Guide

How can I track my order?

How does it feels like?

Is Sensate a medical device?

Can Sensate help people suffering from PTSD?

Can Sensate help my HRV score?

Can Sensate be used during pregnancy?

Can Sensate be used by children?

Can Sensate be used by people with impaired hearing?

Can Sensate be used by people who are EMF sensitive?

Can Sensate be used by people with metal implants inside the body?

Can Sensate be used by people with an electronic device fitted?

Who can use Sensate

Why does Sensate cost $X?

Are the discounts cumulative?

Pricing & Promotions

Is Sensate safe?

How does Sensate works?

Do you have research that supports Sensate?

Do you want more information? Check out our Blog!

Research & Science

What devices does the app work with?

Is the app free? Are soundscapes free?

How long can I use Sensate each day?

I have more than one Sensate device, can they be used at the same time?

Do I have to use my headphones?

Common doubts

Why Sensate is perfect for you

Do I have to allow the permission banners?

Getting started with Sensate

I'm having some issues...

What is the moving contour icon for when a track is playing?

Can I use Sensate in Airplane Mode?

Can I have the app on more than one phone?

The App

My device is not vibrating

I can hear a buzz or rattle

How hot should my Sensate get?

Do I need to charge my device before I use it for the first time?

The Device

Where exactly do I position my Sensate?

What is a Sensate Session? Is it not just a track?

Can I just play the tracks in the app? Without the device?

Can I play my own music?

Is the app free? Are sessions free?

Will there be new tracks?

Tips before & after a session

Feeling emotional after a Sensate session

Not feeling so good after a session? Here's what to do

Sessions & Tracks

How long does the battery last?

How long should it take to fully recharge?

Does the Sensate turn off on its own if not connected?

I can’t switch my Sensate off

My Sensate is not charging

Charging & battery

How do I turn on Bluetooth?

I’m being asked for a PIN number

Is Sensate Bluetooth safe to use?

Can I use Bluetooth headphones?

I can't connect my Sensate

My Sensate is nos connecting on iOS

My Sensate is not connecting on Android

Bluetooth Connection issues

Bluetooth connection

Getting the most from Sensate

What is Sensate Plus?

What comes with the Plus Pack?

Do I need a Plus subscription for the app to function?

How do I activate my first year of Plus?

How much does Sensate Plus cost?

What happens if I cancel my Plus subscription?

Sensate Plus

GovX discount

Where should I put my promo code?

How do I clear my cart?

Do the bundles come in separate boxes?

Shipping & Orders

Do you have an affiliate program?

Partnerships and Media opportunities

Affiliates, Partnerships & Referrals

What is your warranty?Updated 20 days ago