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Sensate

Discover helpful support and answers for using the Sensate device. Find troubleshooting guides, FAQs, and tips to enhance your experience.

Sensate Help Center - FAQs 

We know you're excited to receive your Sensate, and we're working hard to get it to you as quickly as possible! Here’s an overview of our typical delivery times:
USA, EU, UK: Expect your package to arrive in 3-5 days (it might arrive sooner!).
Other Countries: Shipping usually takes 5-10 days, depending on customs and local postal services.
Please Note the Processing Time: After placing your order, it will go through our fulfillment center for order verification, tailoring, quality checks, and packaging, which typically takes 1-2 business days.
Some delays may occur due to customs or postal issues. Once your order ships, we’ll send you a tracking number to keep you updated on its progress.