Sensate

Discover helpful support and answers for using the Sensate device. Find troubleshooting guides, FAQs, and tips to enhance your experience.

We offer a 40-day, no-questions-asked return policy!

Of course, we might ask why Sensate wasn't amazing for you, but it's just to understand how we can improve!

For more details on our return policy, including information on how we handle discounts, costs, and more, please check out this article:
https://help.getsensate.com/en-US/what-is-your-return-policy-141599

What is your return policy?

USA, EU, and UK:
For customers located in the United States, European Union, and the United Kingdom, you can typically expect your Sensate package to arrive within 2-4 days. Please note that this estimate does not include any potential shipping delays that may occur.

Other Countries:
If you are ordering from other countries such as Australia, New Zealand, or various countries in Asia, the estimated shipping time is typically between 5 to 14 days. However, it's important to keep in mind that there may be variations due to factors like customs procedures and local postal services.

While we strive to provide accurate shipping estimates, it's essential to acknowledge that unexpected delays can happen during the shipping process.

Get more information

Is Sensate right for you?

Getting started with Sensate

Getting the most from Sensate

Sensate Plus

Shipping & Orders

Affiliates, Partnerships & Referrals

Get support