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Security at SensateUpdated 10 minutes ago

We take the security of our products seriously. If you have found a security issue in a Sensate product, we want to hear about it.

Reporting a security issue

Email [email protected]

You do not need to encrypt your report, but if you prefer to, our PGP key is available below.

Please include:

  • What you found, and which product or version it affects
  • How to reproduce it
  • What an attacker could do with it
  • How you would like to be credited, if you would like to be


What happens next



We acknowledge your reportWithin 5 working days
We give you a status updateAt least every 30 days, until resolved or closed
We tell you when it is fixedAs soon as a fix is available

We will keep you informed while we investigate. If we decide not to act on a report, we will tell you why.


Reporting in good faith

We will not pursue legal action against anyone who reports a security issue to us in good faith and follows this policy. Specifically, we ask that you:

  • Give us reasonable time to investigate and fix an issue before disclosing it publicly
  • Do not access, modify or delete data belonging to other people
  • Do not degrade or disrupt our services
  • Only test against your own device and your own account

If you are unsure whether something is in scope, ask us first at [email protected].

Scope

This policy covers:

  • The Sensate device and its firmware
  • The Sensate mobile applications for iOS and Android and their backend services
  • getsensate.com, us.getsensate.com and their subdomains


Security update period

We provide security updates for the Sensate Pebble USB-C until 31 December, 2031.

Units with a micro-USB connector are no longer supported and do not receive security updates. You can still report security issues affecting these devices using the contact above.

Security updates are delivered over the air through the Sensate app. We recommend keeping the app updated so your device receives them.


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Last updated: 9 September 2026

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