Sensate

Discover helpful support and answers for using the Sensate device. Find troubleshooting guides, FAQs, and tips to enhance your experience.

Sensate Help Center - FAQs 

Unboxing your Sensate

How to set up and use your Sensate

Quick Start Guide (Videos)

How to connect or reconnect your Sensate to the app

Where to place the device?

Sensate’s vibrations: How they work & what to expect

Getting the best experience with Sensate

First Steps

What to expect from your Sensate experience

Finding your perfect Sensate Soundscape

How to adjust the length of the Soundscapes

How long should you use Sensate?

Soundscapes and Frequencies

Traveling with your Sensate

Soundscapes & Usage

Tips for using Sensate during meditation

What is the moving contour icon for when a soundscape is playing?

Connecting Sensate to Apple Health

Enhancing your Relaxation with Sensate

What is Sensate Plus?

What comes with the Plus Pack?

Do I need the Sensate Plus subscription for the app to function?

How do I activate my first year of Sensate Plus?

How much does Sensate Plus cost?

Managing your Sensate Plus subscription

Sensate Plus

Battery & Maintenance tips

Taking care of your Sensate device

How does Sensate work?

How does it feels like?

Can Sensate help people suffering from PTSD?

Can I have the app on more than one phone?

What is your return policy?

Extra Tips & Common Questions

What is your warranty?

Do you offer payment plans?

GovX discount

Do I have to pay import fees?

Where should I put my promo code?

What comes in the box?

Do the bundles come in separate boxes?

Can I edit my order?

Can I buy a Sensate as a gift for someone?

Shipping & Orders

Is Sensate a medical device?

Can Sensate help my HRV score?

Can Sensate be used during pregnancy?

Can Sensate be used by children?

Can Sensate be used by people with impaired hearing?

Can Sensate be used by people who are EMF sensitive?

Can Sensate be used by people with metal implants inside the body?

Can Sensate be used by people with an electronic device fitted?

Who can use Sensate

Is Sensate safe?

How does Sensate works?

Do you have research that supports Sensate?

Do you want more information? Check out our Blog!

Research & Science

How to contact us

What devices does the app work with?

Is the app free? Are soundscapes free?

How long can I use Sensate each day?

I have more than one Sensate device, can they be used at the same time?

Do I have to use my headphones?

Common doubts

Why Sensate is perfect for you

I'm having some issues...

Get started with Sensate! Discover everything you need to know to set up your device, connect to the app, and begin your journey to calm and relaxation. Follow these simple steps for a smooth start!

Discover how to get the most out of your Sensate sessions with our Soundscapes & Usage guides. Learn about personalized sound experiences, vibration synchronization, and how to find the perfect Soundscape for your nervous system.

Explore how Sensate enhances relaxation through meditation tips, breathing techniques, the calming effects of its moving contour, and easy integration with Apple Health for a more personalized wellness experience.

Dive into the wonderful world of Sensate Plus! Discover exclusive features and functionalities that take your experience to a whole new level.

Learn how to maintain your Sensate device with helpful tips on battery care, charging, cleaning, and more to ensure optimal performance and longevity.

Explore helpful tips, answers to common questions, and additional insights to get the most out of your Sensate experience. Everything you need in one place!

Your Sensate journey begins here! This section ensures a smooth ordering process. From timelines to tracking, we've got it all covered. Let's get your Sensate on its way!

Explore how Sensate can enhance your well-being. Learn about its pricing and promotions, understand the science behind its effectiveness, and find answers to common questions.

Welcome. We know you want to relax with Sensate right away...but please just take a few minutes to check-out these videos so that you can make the most of your experience. Getting Started. The first step is to turn on you device...who would know? :)

<p><strong><span style="font-size: 24px;">Welcome</span></strong></p><p>We know you want to relax with Sensate right away...but please just take a few minutes to check-out these videos so that you can make the most of your experience.</p><p><br></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/O1u9eJ-Z5YU?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p><br></p><p><span style="font-size: 24px;"><strong>Getting Started</strong></span></p><p>The first step is to turn on you device...who would know? :) But please check the video for an important tip...</p><p><br></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/W4RMut1gOHs?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p><br></p><p><span id="isPasted" style="font-size: 24px;"><strong>The Pebble meets the App</strong></span></p><p>&apos;Bluetooth&apos; can be a scary word, but this video will ease all your connection fears...</p><p><br></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/_DM18byyjWA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p><br></p><p><strong><span style="font-size: 24px;">Di</span></strong><strong><span style="font-size: 24px;">d you download the app?</span></strong></p><p>Not to be a nagging parent, but you really need the app for your Sensate to work, so please take a minute to download it...</p><p><a href="https://apps.apple.com/us/app/sensate/id1225801099"><img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rpgK7J4Mvg/images-1f40ec6f-0254-401c-b250-3da2d381bee4.png" style="width: 300px;" class="fr-fic fr-dib"></a></p><p><a href="https://play.google.com/store/apps/details?id=com.bioself.sensatepebble&amp;hl=en_IE"><img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rpgK7J4Mvg/download-346ba424-d03f-4550-9087-92bd2c9b4b82.png" style="width: 340px;" class="fr-fic fr-dib"></a></p><p><br></p><p id="isPasted"><span style="font-size: 24px;"><strong>Selecting your session in the app</strong></span></p><p>As you enter our beautiful app, these are the simple steps you need to follow do select your first session...</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/F1ixk5IC4Bc?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p><p><br></p><p><br></p><p id="isPasted"><span style="font-size: 24px;"><strong>Final (really!) tips</strong></span></p><p>Now that you know all there is to know about Sensate, these are some final tips to make your experience even more amazing...</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/9KkmEveXqtk?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p id="isPasted"><br></p><p id="isPasted"><strong><span style="font-size: 24px;">If you bought our Plus Pack</span></strong></p><p style="line-height: 1;"><strong><span style="font-size: 24px;"><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&apos;re here to help you activate your Sensate Plus features in the app. Whether you bought your device on our website or through Amazon, we&apos;ve got you covered with easy-to-follow steps. Let&apos;s get started! Please check this link below:&#xA0;</span></span></strong></p><p style="text-align: center;"><span style="font-size: 18px;"><a href="https://help.getsensate.com/en-US/how-do-i-activate-my-first-year-of-plus-362493" rel="noopener noreferrer" target="_blank"><strong>How do I activate my first year of Plus?</strong></a></span></p><p><br></p><p><strong><span style="font-size: 24px;">...and finally, please contact us!</span></strong>&#xA0;</p><p>Please feel free to check out our <a href="https://help.getsensate.com/en-US" rel="noopener noreferrer" target="_blank">Help Center</a> for more tips and answers to common questions. If at any time you need assistance, we would love for you to&#xA0;<a href="https://calendly.com/getsensate/call" rel="noopener noreferrer" target="_blank">schedule a call with us</a> or <a href="https://contact.gorgias.help/forms/hmxg90hd" rel="noopener noreferrer" target="_blank">reach out to us</a>. We&apos;re here to help you relax!&#xA0;</p><p><br></p><p dir="ltr" id="isPasted" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: center;"><span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Sensate Customer Happiness Team</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: center;"><br></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: center;"><span id="isPasted"><a id="isPasted"><span style="font-size: 15px;">info@getsensate.com</span></a></span></p>

If you're experiencing any kind of issue or malfunction, please fill out the short form below. We'll get back to you right away to assist you!. Name  Email address  Order Number  Under which email address are you registered in the Sensate app?  Where

<div style="text-align: center;"><p style="font-family: Inter, sans-serif; font-size: 16px; text-align: left;">If you&apos;re experiencing any kind of issue or malfunction, please fill out the short form below. We&apos;ll get back to you right away to assist you!</p></div><form accept-charset="utf-8" action="https://formspree.io/f/mwkjgjra" enctype="multipart/form-data" id="fs-frm" method="POST" name="product-form"><p id="fs-frm-inputs"><label for="full-name">Name</label> <input type="text" name="Customer&apos;s name" id="full-name" placeholder="How do you want us to call you?" required> <label for="email-address">Email address</label> <input type="email" name="_replyto" id="email-address" placeholder="We will reply to you here" required> <label for="order-number">Order Number</label> <input type="text" name="Order Number" id="order-number" placeholder="#" required> <label for="sensate-email">Under which email address are you registered in the Sensate app?</label> <textarea name="Sensate email" id="sensate-email" placeholder="The one you use to log into the app" required style="height: 49px;"></textarea> <label for="channel">Where are you coming from?</label> <select id="channel" name="Channel" required>&#xA0;<option disabled selected value>Select</option> <option value="Sensate Friends">Sensate Friends</option> <option value="Email">Email</option> <option value="Review">Review</option> <option value="Help Center">Help Center</option>&#xA0;</select> <label for="issue-description">Please briefly describe your issue:</label> <textarea name="Issue description" id="issue-description" required></textarea> <label for="problem-start-date">When did this problem start to happen? (Specific date if possible)</label> <input type="date" id="problem-start-date" name="problem-start-date" required> <label for="os">Which is your current operating system?</label> <select id="os" name="OS" required>&#xA0;<option disabled selected value>Select</option> <option value="iOS">iOS</option> <option value="Android">Android</option>&#xA0;</select> <label for="phone-model">Which is your current phone/tablet model?</label> <textarea name="Phone-Tablet model" id="phone-model" placeholder="E.g.: iPhone 13 Pro Max, Samsung S22 Ultra, etc." required style="height: 49px; display: flex; align-items: center; justify-content: center;"></textarea> <label for="uninstall-reinstall">Have you already tried restarting your phone/tablet, after deleting and reinstalling the Sensate app?</label> <select id="uninstall-reinstall" name="Uninstall-reinstall" required>&#xA0;<option disabled selected value>Select</option> <option value="Yes">Yes</option> <option value="No">No</option>&#xA0;</select> <label for="timely">Did this issue appear after</label> <select id="timely" name="Issue appears after" required>&#xA0;<option disabled selected value>Select</option> <option value="Updating">Updating</option> <option value="Changing devices">Changing devices</option> <option value="None">None</option>&#xA0;</select> <label for="video-photo">Please send us a video or photo showcasing the issue:</label> <input type="file" id="video-photo" name="Video-photo" accept="video/*, image/*" required> <label for="screenshot">Please attach a screenshot of the &apos;About&apos; section while the Sensate device is connected to the app:</label> <input type="file" id="screenshot" name="Screenshot" accept="image/*" required>&#xA0;<input type="hidden" name="_subject" id="email-subject" value="Product TS Form"></p><div style="text-align: center;"><input type="submit" value="Submit" id="submit-btn" style="background-color: #FF6900; color: #fff; cursor: pointer; transition: background-color 0.3s; border: none; display: block; margin: 0 auto;"></div></form><style>
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