Sensate

Discover helpful support and answers for using the Sensate device. Find troubleshooting guides, FAQs, and tips to enhance your experience.

Sensate Help Center - FAQs 

How does Sensate work?

How does it feels like?

Is Sensate a medical device?

Can Sensate help people suffering from PTSD?

Can Sensate help my HRV score?

Can Sensate be used during pregnancy?

Can Sensate be used by children?

Can Sensate be used by people with impaired hearing?

Can Sensate be used by people who are EMF sensitive?

Can Sensate be used by people with metal implants inside the body?

Can Sensate be used by people with an electronic device fitted?

Is Sensate right for...?

Why does Sensate cost $X?

Are the discounts cumulative?

What is your return policy?

Pricing & Promotions

Is Sensate safe?

How does Sensate works?

Do you have research that supports Sensate?

Do you want more information? Check out our Blog!

Research & Science

How to contact us

What devices does the app work with?

Is the app free? Are soundscapes free?

How long can I use Sensate each day?

I have more than one Sensate device, can they be used at the same time?

Do I have to use my headphones?

Common doubts

Is Sensate right for you?

Quick Start Guide

Do I have to allow the permission banners?

Getting started with Sensate

I'm having some issues...

What is the moving contour icon for when a track is playing?

Can I use Sensate in Airplane Mode?

Can I have the app on more than one phone?

The App

My device is not vibrating

I can hear a buzz or rattle

How hot should my Sensate get?

Do I need to charge my device before I use it for the first time?

The Device

Where exactly do I position my Sensate?

What is a Sensate Session? Is it not just a track?

Can I just play the tracks in the app? Without the device?

Can I play my own music?

Is the app free? Are sessions free?

Will there be new tracks?

Tips before & after a session

Feeling emotional after a Sensate session

Not feeling so good after a session? Here's what to do

Sessions & Tracks

How long does the battery last?

How long should it take to fully recharge?

Does the Sensate turn off on its own if not connected?

I can’t switch my Sensate off

My Sensate is not charging

Charging & battery

How do I turn on Bluetooth?

I’m being asked for a PIN number

Is Sensate Bluetooth safe to use?

Can I use Bluetooth headphones?

I can't connect my Sensate

My Sensate is nos connecting on iOS

My Sensate is not connecting on Android

Bluetooth Connection issues

Bluetooth connection

Getting the most from Sensate

What is Sensate Plus?

What comes with the Plus Pack?

Do I need a Plus subscription for the app to function?

How do I activate my first year of Plus?

How much does Sensate Plus cost?

What happens if I cancel my Plus subscription?

Sensate Plus

What is your warranty?

Do you have a payment plan option to pay for Sensate?

GovX discount

Where does Sensate ship to?

Where do we ship from?

How long will it take for my device to arrive after I place an order?

Do I have to pay import fees?

Where should I put my promo code?

How do I clear my cart?

What comes in the box?

Do the bundles come in separate boxes?

How do I follow my order?

Shipping & Orders

Explore our Referral Program

Do you have an affiliate program?

Partnerships and Media opportunities

Affiliates, Partnerships & Referrals

Discover if Sensate is the right fit for your situation. Learn about pricing, promotions, delve into the science behind it, and find answers to common questions.

New to Sensate? This section provides step-by-step guidance on setting up and using your Sensate device for the first time.

Discover tips and tricks to make the most out of your Sensate device. Learn from the app, the device, sessions and tracks, and more.

Dive into the wonderful world of Sensate Plus! Discover exclusive features and functionalities that take your experience to a whole new level.

Your Sensate journey begins here! This section ensures a smooth ordering process. From timelines to tracking, we've got it all covered. Let's get your Sensate on its way!

Join the Sensate community! Explore our programs for affiliates, partners, and referrals. Together, we're spreading relaxation and good vibes. Come be a part of something wonderful!