You may notice that the box is now smaller, that’s because we’ve optimized our packaging for sustainability. The new design is almost fully recyclable, aligning with our commitment to reducing waste while delivering the same high-quality product. You

You may notice that the box is now smaller, that&#x2019;s because we&#x2019;ve optimized our packaging for sustainability. The new design is almost fully recyclable, aligning with our commitment to reducing waste while delivering the same high-quality product.<h2 data-end="533" data-start="494" id="wheres-the-usb-charging-cord">Where&#x2019;s the USB Charging Cord?</h2>Your Sensate comes with a USB charging cord, which is tucked inside the box around the other side of the device. Since the new packaging is more compact, the cord is securely placed to keep everything organized.<img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030602-06834997-3b3a-4a65-b5b0-a66771306d9c-691f7471-5724-43e8-875c-118468276563.png" style="width: 300px;" class="fr-fic fr-dib"> Please double-check inside the box and around the device to locate it. You may need to remove part of the packaging (as shown in the image below) to access it.<img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030602-adf0f21a-b265-437b-82e7-a27c22f6c4e9-32b2d623-8f09-48f9-a0a0-02272bcda407.png" style="width: 300px;" class="fr-fic fr-dib"> If you still can&#x2019;t find it, feel free to reach out, we&#x2019;re happy to help!Enjoy your Sensate experience! &#x1F9E1;

Unboxing your Sensate

We're glad to have you here! Follow these simple steps to set up your Sensate and enjoy your first relaxation session. Enjoy your Sensate session and feel the benefits of deep relaxation!

We&apos;re glad to have you here! Follow these simple steps to set up your Sensate and enjoy your first relaxation session.<img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030601-b0c23403-6023-4d03-8965-d0d3779745e7-2ff7ef69-1fdf-4318-ac7f-08ecd402bf37.png" style="width: 300px;" class="fr-fic fr-dib"> <h2 data-end="452" data-start="415" id="step-1-turn-on-your-sensate">Step 1: Turn on your Sensate</h2><ul data-end="593" data-start="453"><li data-end="510" data-start="453" style="font-size: 16px;">Press the power button on your Sensate device firmly.</li><li data-end="593" data-start="511" style="font-size: 16px;">The light on the device will turn blue, indicating that it&#x2019;s ready to connect.</li></ul><img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030601-88b541e0-3ec7-4019-b633-4e761d9e04e2-ed112830-724f-425a-b10a-5dde76df9319.png" style="width: 300px;" class="fr-fic fr-dib"> <h2 data-end="632" data-start="595" id="step-2-connect-your-sensate">Step 2: Connect your Sensate</h2><ul data-end="766" data-start="633"><li data-end="459" data-start="410" id="isPasted" style="font-size: 16px;">Make sure Bluetooth is enabled on your phone.</li><li data-end="490" data-start="460" style="font-size: 16px; font-weight: bold;">You don&apos;t have to pair it.</li><li data-end="574" data-start="491" style="font-size: 16px; font-weight: bold;">Your Sensate will automatically connect to the app once Bluetooth is turned on.</li></ul><img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030601-5761cfb2-6238-4c62-a42f-be645a42f9b1-3884ed3a-76c0-42d5-a0c8-0fc3f848b529.png" style="width: 300px;" class="fr-fic fr-dib"> <h2 data-end="807" data-start="768" id="step-3-put-on-your-headphones">Step 3: Put on your headphones</h2><ul data-end="960" data-start="808"><li data-end="712" data-start="632" id="isPasted" style="font-size: 16px;">Wearing headphones enhances the session by immersing you in the soundscapes.</li><li data-end="784" data-start="713" style="font-size: 16px;">This helps create a stronger connection between your body and mind.</li><li data-end="883" data-start="785" style="font-size: 16px;">While recommended, using headphones is optional, you can still enjoy your session without them.</li></ul><img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030601-431156ae-5e7a-4621-a7da-47f48488737a-cb5a22e1-cac1-4368-8faa-1ca21304a57e.png" style="width: 300px;" class="fr-fic fr-dib"> <h2 data-end="994" data-start="962" id="step-4-get-comfortable">Step 4: Get comfortable</h2><ul data-end="1120" data-start="995"><li data-end="1057" data-start="995" style="font-size: 16px;">Find a comfortable place to relax, such as a couch or bed.</li><li data-end="1120" data-start="1058" style="font-size: 16px;">Place the Sensate device on your chest, over your sternum. Check out this article for more detailed information:&#xA0;<a href="https://help.getsensate.com/en-US/1183897-84716f38372d416f8c1524a6f32aee4c" rel="noopener noreferrer" target="_blank">Where to place the device?</a></li></ul><img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030601-6049abef-e301-4c78-bd03-1adfa6499849-3f80e867-4fff-48ef-aa1b-c7de23daf67e.png" style="width: 300px;" class="fr-fic fr-dib"> <h2 data-end="1157" data-start="1122" id="step-5-start-your-session">Step 5: Start your session</h2><ul data-end="1333" data-start="1158"><li data-end="1207" data-start="1158" style="font-size: 16px;">Open the Sensate app and select a soundscape.</li><li data-end="1269" data-start="1208" style="font-size: 16px;">Adjust the volume and vibration level to your preference.</li><li data-end="1333" data-start="1270" style="font-size: 16px;">Click &#x201C;Start Session&#x201D; to begin your relaxation journey.</li></ul><img src="https://attachments.gorgias.help/r1WE86rpgK7J4Mvg/hc/5k0Dw705w9xvoQAM/2025030601-0236e820-ff9a-4595-b48d-c13f9608de5f-af9380db-fcd2-4ba7-aeaf-cae87c68cdaa.png" style="width: 300px;" class="fr-fic fr-dib"> Enjoy your Sensate session and feel the benefits of deep relaxation!

How to set up and use your Sensate

Welcome. We know you want to relax with Sensate right away...but please just take a few minutes to check-out these videos so that you can make the most of your experience. Getting Started. The first step is to turn on you device...who would know? :)

WelcomeWe know you want to relax with Sensate right away...but please just take a few minutes to check-out these videos so that you can make the most of your experience. <iframe width="100%" src="https://www.youtube.com/embed/O1u9eJ-Z5YU?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Getting StartedThe first step is to turn on you device...who would know? :) But please check the video for an important tip... <iframe width="100%" src="https://www.youtube.com/embed/W4RMut1gOHs?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> The Pebble meets the App&apos;Bluetooth&apos; can be a scary word, but this video will ease all your connection fears... <iframe width="100%" src="https://www.youtube.com/embed/_DM18byyjWA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Did you download the app?Not to be a nagging parent, but you really need the app for your Sensate to work, so please take a minute to download it...<a href="https://apps.apple.com/us/app/sensate/id1225801099"><img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rpgK7J4Mvg/images-1f40ec6f-0254-401c-b250-3da2d381bee4.png" style="width: 300px;" class="fr-fic fr-dib"></a><a href="https://play.google.com/store/apps/details?id=com.bioself.sensatepebble&amp;hl=en_IE"><img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rpgK7J4Mvg/download-346ba424-d03f-4550-9087-92bd2c9b4b82.png" style="width: 340px;" class="fr-fic fr-dib"></a> Selecting your session in the appAs you enter our beautiful app, these are the simple steps you need to follow do select your first session...<iframe width="100%" src="https://www.youtube.com/embed/F1ixk5IC4Bc?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Final (really!) tipsNow that you know all there is to know about Sensate, these are some final tips to make your experience even more amazing...<iframe width="100%" src="https://www.youtube.com/embed/9KkmEveXqtk?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> If you bought our Plus Pack<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&apos;re here to help you activate your Sensate Plus features in the app. Whether you bought your device on our website or through Amazon, we&apos;ve got you covered with easy-to-follow steps. Let&apos;s get started! Please check this link below:&#xA0;<a href="https://help.getsensate.com/en-US/how-do-i-activate-my-first-year-of-plus-362493" rel="noopener noreferrer" target="_blank">How do I activate my first year of Plus?</a> ...and finally, please contact us!&#xA0;Please feel free to check out our <a href="https://help.getsensate.com/en-US" rel="noopener noreferrer" target="_blank">Help Center</a> for more tips and answers to common questions. If at any time you need assistance, we would love for you to&#xA0;<a href="https://calendly.com/getsensate/call" rel="noopener noreferrer" target="_blank">schedule a call with us</a> or <a href="https://contact.gorgias.help/forms/hmxg90hd" rel="noopener noreferrer" target="_blank">reach out to us</a>. We&apos;re here to help you relax!&#xA0; <span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Sensate Customer Happiness Team <a id="isPasted">info@getsensate.com</a>

Quick Start Guide (Videos)

To connect or reconnect your Sensate device to the app, follow these steps and tips for a smooth experience:. Make sure Bluetooth is enabled on your phone or tablet, but do not pair the Sensate device through your phone’s Bluetooth settings. The Sens

To connect or reconnect your Sensate device to the app, follow these steps and tips for a smooth experience:<h3 data-end="321" data-start="251" id="enable-bluetooth-but-do-not-pair-through-bluetooth-settings">Enable Bluetooth, but Do Not Pair Through Bluetooth Settings</h3>Make sure Bluetooth is enabled on your phone or tablet, but do not pair the Sensate device through your phone&#x2019;s Bluetooth settings. The Sensate device does not support pairing through Bluetooth settings, and doing so can interfere with the connection. If you&#x2019;ve tried this, go to your settings, forget the device, and restart your phone or tablet. After restarting, avoid pairing the Sensate device through your phone&#x2019;s Bluetooth settings.<h3 data-end="808" data-start="769" id="only-one-connection-at-a-time">Only One Connection at a Time</h3>The Sensate Pebble supports only one Bluetooth connection at a time. If another app or device is connected (even if the app is running in the background), the device might not connect to the app. Make sure no other devices are connected before trying again.<h3 data-end="1096" data-start="1070" id="using-headphones">Using Headphones</h3>If you plan to use Bluetooth headphones during your session:<ul data-end="1296" data-start="1160"><li data-end="1205" data-start="1160" style="font-size: 16px;">Enable Bluetooth on your phone or tablet.</li><li data-end="1240" data-start="1206" style="font-size: 16px;">Connect your headphones first.</li><li data-end="1296" data-start="1241" style="font-size: 16px;">Then, open the Sensate app and connect your device.</li></ul><h3 data-end="1323" data-start="1298" id="reconnect-steps">Reconnect Steps</h3><ol data-end="1968" data-start="1324"><li data-end="1365" data-start="1324" style="font-size: 16px;">Open the Sensate app on your device.</li><li data-end="1398" data-start="1366" style="font-size: 16px;">Turn on the Sensate Pebble.</li><li data-end="1541" data-start="1399" style="font-size: 16px;">The app will automatically search for the device for about 10 seconds. Please be patient during this time as it looks for the connection.</li><li data-end="1880" data-start="1542" style="font-size: 16px;">If you see a &#x201C;Not Connected&#x201D; message, it may indicate that the Bluetooth connection is still being held by your phone or tablet settings.<ul data-end="1880" data-start="1688" style="font-size: initial;"><li data-end="1783" data-start="1688" style="font-size: 16px;">To fix this, go to your phone or tablet&#x2019;s Bluetooth settings and forget the Sensate device.</li><li data-end="1820" data-start="1787" style="font-size: 16px;">Restart your phone or tablet.</li><li data-end="1880" data-start="1824" style="font-size: 16px;">Reopen the Sensate app and turn on the Pebble again.</li></ul></li><li data-end="1968" data-start="1881" style="font-size: 16px;">Once the connection is successful, you should see the &#x201C;Sensate Connected&#x201D; message.</li></ol><h3 data-end="1998" data-start="1970" id="start-your-session">Start Your Session</h3>After the device is connected:<ul data-end="2190" data-start="2032"><li data-end="2067" data-start="2032" style="font-size: 16px;">Select a track and download it.</li><li data-end="2101" data-start="2068" style="font-size: 16px;">Hit &quot;Start Session&quot; to begin.</li><li data-end="2190" data-start="2102" style="font-size: 16px;">You&#x2019;ll see the &#x201C;Sensate Starting, please wait&#x201D; message, and your session will begin.</li></ul><h3 data-end="2221" data-start="2192" id="battery-saving-mode">Battery Saving Mode</h3>If the Sensate device is not in use for 1-2 minutes, it will automatically enter &quot;save battery&quot; mode and turn off.Enjoy your experience with Sensate! If you need further assistance, don&#x2019;t hesitate to reach out.

How to connect or reconnect your Sensate to the app

When it comes to placing your Sensate device, there are a few guidelines to follow for optimal results. To begin, recline and position Sensate on the center line of your chest bone. You can locate this spot by feeling for the notch at the base of you

When it comes to placing your Sensate device, there are a few guidelines to follow for optimal results.To begin, recline and position Sensate on the center line of your chest bone. You can locate this spot by feeling for the notch at the base of your throat where the chest bone starts. Place Sensate approximately 3-4 fingers below the top of the bone in this region.Remember, everyone&apos;s anatomy is unique, so feel free to experiment with slightly different positions to find what feels best for you. Sensate can be used between the breasts or as low as the lower part of the chest bone, depending on your body shape.The goal is to have Sensate positioned near your sternum. You can move your device up or down a few centimeters based on your shape and personal comfort.&#xA0;Choose whether to place Sensate directly on your skin or on your clothes. Both options are suitable, so go with what feels most comfortable for you.Enjoy your Sensate experience! <span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Sensate Customer Happiness Team

Where to place the device?

Sensate’s vibrations are an essential part of the experience, designed to work in sync with each track’s unique soundscape. Unlike a simple bass response, Sensate’s vibrations are carefully composed to enhance relaxation and stimulate the vagus nerve

Sensate&#x2019;s vibrations are an essential part of the experience, designed to work in sync with each track&#x2019;s unique soundscape. Unlike a simple bass response, Sensate&#x2019;s vibrations are carefully composed to enhance relaxation and stimulate the vagus nerve, which plays a key role in regulating the nervous system.<h2 data-end="504" data-start="462" id="how-do-sensates-vibrations-work">How Do Sensate&#x2019;s Vibrations Work?</h2>Sensate operates by synchronizing low-frequency near-infrasound vibrations through bone conduction on the chest with the audio in your headphones. This stimulates the vagus nerve, which runs from the brainstem through the chest and abdomen, helping to activate the body&apos;s natural relaxation response.The vibrations are:<ul data-end="1251" data-start="839"><li data-end="962" data-start="839" style="font-size: 16px;">Not constant &#x2013; They change throughout the session, sometimes strong, sometimes faint, sometimes pausing altogether.</li><li data-end="1088" data-start="963" style="font-size: 16px;">Track-dependent &#x2013; Each track has its own vibration pattern. Some are more consistent, others more dynamic and varied.</li><li data-end="1251" data-start="1089" style="font-size: 16px;">A separate instrument &#x2013; Sensate&#x2019;s vibrations are not just the lower frequencies of the music but are independently designed to complement the soundscapes.</li></ul>This approach is similar to how different instruments in an orchestra play distinct yet harmonious parts. The infrasound vibrations (below 30Hz) are carefully composed to align with the aural components (above 30Hz), creating a deeply immersive effect that promotes relaxation through vagus nerve stimulation.<h2 data-end="1621" data-start="1574" id="what-if-the-vibrations-feel-different">What If the Vibrations Feel Different?</h2>Sensate is designed for a passive relaxation experience, allowing the nervous system to self-regulate naturally through vagus nerve activation. However, everyone&#x2019;s experience is unique.If you&#x2019;re used to an older Sensate model, you might notice that the newer version has a slightly different vibration feel due to improved materials that distribute vibrations more evenly. The effectiveness remains the same, but adjusting intensity levels can help you find what feels best.For the best experience: &#x2714;&#xFE0F;&#xA0;Start with &#x201C;Sunrise&#x201D; at the lowest vibration setting to ease into it. &#x2714;&#xFE0F;&#xA0;Try different tracks&#x2014;each has a unique pattern, and what works for one person may not work for another. &#x2714;&#xFE0F;&#xA0;Use it under clothing (directly on the skin or in the neoprene pouch) for optimal contact. &#x2714;&#xFE0F; Experiment without expectations&#x2014;relax and let Sensate work its magic.Sensate is all about personalization&#x2014;explore different tracks, adjust the intensity, and discover what feels best for you!If you have any questions or need assistance, we&#x2019;re here to help &#x1F9E1;

Sensate’s vibrations: How they work & what to expect

Sensate is designed to provide a deeply relaxing experience by stimulating the vagus nerve through gentle vibrations synchronized with carefully crafted soundscapes. To make the most of your sessions, follow these tips on soundscape selection, intens

Sensate is designed to provide a deeply relaxing experience by stimulating the vagus nerve through gentle vibrations synchronized with carefully crafted soundscapes. To make the most of your sessions, follow these tips on soundscape selection, intensity adjustments, and general best practices.<h3 id="understanding-sensates-vibrations">Understanding Sensate&#x2019;s Vibrations</h3>Sensate&#x2019;s vibrations are not constant; they are in sync with each soundscape. This means that sometimes they may feel strong, other times faint, and occasionally they may pause altogether. Each soundscape has a unique vibration pattern, some are more consistent, while others are more dynamic. This variation is intentional and enhances the overall sensory experience.The vibrational resonance of Sensate is not simply the bass from the audio. Instead, it is a separate and independent element, treated like an instrument within the overall composition. While the infrasound (below 30Hz) follows its own structure, it is always harmonized with the audible elements of the soundscape (above 30Hz). This makes each soundscape a unique experience, and different people may resonate with different ones.<h3 id="choosing-your-soundscape-and-intensity-level">Choosing Your Soundscape and Intensity Level</h3>For your first session, we recommend starting with the&#xA0;Sunrise soundscape at the lowest vibration setting. Once you become familiar with the sensation, try exploring other soundscapes before adjusting the intensity. Sensate&#x2019;s experience is subjective, and what feels best varies from person to person&#x2014;trust yourself and find what works for you.If you&apos;re accustomed to an earlier Sensate model with a harder backing, you may notice that the new design distributes vibrations over a larger area. The infrasound range has been refined to align with this design, so the sensation may feel different. If this is the case, try adjusting the intensity level until you find the most comfortable setting.<h3 id="enhancing-your-experience">Enhancing Your Experience</h3><ul data-spread="false"><li style="font-size: 16px;">Wear Sensate under clothing: For best results, place the device directly on the skin or inside the neoprene pouch.</li><li style="font-size: 16px;">Use headphones: Sensate is most effective when paired with high-quality headphones to fully experience the layered soundscapes.</li><li style="font-size: 16px;">Relax and let go of expectations: The device is designed for passive use, helping the nervous system self-regulate over time. The more you allow yourself to relax, the deeper the effects.</li><li style="font-size: 16px;">Experiment with different soundscapes: Different soundscapes evoke different responses, some may be more energizing, others more calming. Try different options at different times of the day to see what suits you best.</li></ul>By following these guidelines, you can create an optimal Sensate experience that supports your relaxation and well-being. Enjoy your journey!

Getting the best experience with Sensate

Sensate

Get started with Sensate! Discover everything you need to know to set up your device, connect to the app, and begin your journey to calm and relaxation. Follow these simple steps for a smooth start!

First Steps