Sensate

<div style="text-align: center;"><p style="font-family: Inter, sans-serif; font-size: 16px; text-align: left;">If you&apos;re having any issues unrelated to noises, rattling, or a broken device, please fill out the short form below. We&apos;ll reach out to you right away to assist you!</p></div><form accept-charset="utf-8" action="https://formspree.io/f/mwkjgjra" enctype="multipart/form-data" id="fs-frm" method="POST" name="product-form"><p id="fs-frm-inputs"><label for="full-name">Name</label><input type="text" name="Customer&apos;s name" id="full-name" placeholder="How do you want us to call you?" required fdprocessedid="5smvhq"> <label for="email-address">Email address</label><input type="email" name="_replyto" id="email-address" placeholder="We will reply to you here" required fdprocessedid="qmp7de"><label for="sensate-email">Under which email address are you registered in the Sensate app?</label> <textarea name="Sensate email" id="email-address" placeholder="The one you use to log into the app" required style="height: 49px;"></textarea> <label for="channel">Where are you coming from?</label> <select fdprocessedid="tf43fs" id="channel" name="Channel" required>&#xA0;<option disabled selected value>Select</option> <option value="Sensate Friends">Sensate Friends</option> <option value="Email">Email</option> <option value="Review">Review</option> <option value="Help Center">Help Center</option>&#xA0;</select> <label for="issue-description">Please briefly describe your issue:</label> <textarea name="Issue description" id="issue-description" required style="height: 76px;"></textarea> <label for="problem-start-date">When did this problem start to happen? (Specific date if possible)</label> <input type="date" id="problem-start-date" name="problem-start-date" required> <label for="os">Which is your current operating system?</label> <select fdprocessedid="otjept" id="os" name="OS" required>&#xA0;<option disabled selected value>Select</option> <option value="iOS">iOS</option> <option value="Android">Android</option>&#xA0;</select> <label for="phone-model">Which is your current phone/tablet model?</label> <textarea name="Phone-Tablet model" id="phone-model" placeholder="E.g.: iPhone 13 Pro Max, Samsung S22 Ultra, etc." required style="height: 49px; display: flex; align-items: center; justify-content: center;"></textarea> <label for="uninstall-reinstall">Have you already tried restarting your phone/tablet, after deleting and reinstalling the Sensate app?</label> <select fdprocessedid="mnysg" id="uninstall-reinstall" name="Uninstall-reinstall" required>&#xA0;<option disabled selected value>Select</option> <option value="Yes">Yes</option> <option value="No">No</option>&#xA0;</select> <label for="Event">Did this issue appear after</label> <select fdprocessedid="9p0tin" id="timely" name="Issue appears after" required>&#xA0;<option disabled selected value>Select</option> <option value="Updating">Updating</option> <option value="Changing devices">Changing devices</option> <option value="None">None</option></select> <label for="video-photo">Please send us a video or photo showcasing the issue:</label><input type="file" id="video-photo" name="Video-photo" accept="video/*, image/*" required> <label for="screenshot">Please attach a screenshot of the &apos;About&apos; section while the Sensate device is connected to the app:</label><input type="file" id="screenshot" name="Screenshot" accept="image/*" required>&#xA0;<input type="hidden" name="_subject" id="email-subject" value="Product TS Form"></p><div style="text-align: center;"><input type="submit" value="Submit" id="submit-btn" style="background-color: #FF6900; color: #fff; cursor: pointer; transition: background-color 0.3s; border: none; display: block; margin: 0 auto;" fdprocessedid="r2kfhh"></div></form><style>
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If you're having any issues unrelated to noises, rattling, or a broken device, please fill out the short form below. We'll reach out to you right away to assist you!. Name Email addressUnder which email address are you registered in the Sensate app?

I'm having some issues...

Getting the most from Sensate

How does Sensate work?

How does it feels like?

Is Sensate a medical device?

Can Sensate help people suffering from PTSD?

Can Sensate help my HRV score?

Can Sensate be used during pregnancy?

Can Sensate be used by children?

Can Sensate be used by people with impaired hearing?

Can Sensate be used by people who are EMF sensitive?

Can Sensate be used by people with metal implants inside the body?

Can Sensate be used by people with an electronic device fitted?

Is Sensate right for...?

Why does Sensate cost $X?

Are the discounts cumulative?

What is your return policy?

Pricing & Promotions

Is Sensate safe?

How does Sensate works?

Do you have research that supports Sensate?

Do you want more information? Check out our Blog!

Research & Science

How to contact us

What devices does the app work with?

Is the app free? Are soundscapes free?

How long can I use Sensate each day?

I have more than one Sensate device, can they be used at the same time?

Do I have to use my headphones?

Common doubts

Is Sensate right for you?

Quick Start Guide

Do I have to allow the permission banners?

Getting started with Sensate

What is the moving contour icon for when a track is playing?

Can I use Sensate in Airplane Mode?

Can I have the app on more than one phone?

The App

My device is not vibrating

I can hear a buzz or rattle

How hot should my Sensate get?

Do I need to charge my device before I use it for the first time?

The Device

Where exactly do I position my Sensate?

What is a Sensate Session? Is it not just a track?

Can I just play the tracks in the app? Without the device?

Can I play my own music?

Is the app free? Are sessions free?

Will there be new tracks?

Tips before & after a session

Feeling emotional after a Sensate session

Not feeling so good after a session? Here's what to do

Sessions & Tracks

How long does the battery last?

How long should it take to fully recharge?

Does the Sensate turn off on its own if not connected?

I can’t switch my Sensate off

My Sensate is not charging

Charging & battery

How do I turn on Bluetooth?

I’m being asked for a PIN number

Is Sensate Bluetooth safe to use?

Can I use Bluetooth headphones?

I can't connect my Sensate

My Sensate is nos connecting on iOS

My Sensate is not connecting on Android

Bluetooth Connection issues

Bluetooth connection

What is Sensate Plus?

What comes with the Plus Pack?

Do I need a Plus subscription for the app to function?

How do I activate my first year of Plus?

How much does Sensate Plus cost?

What happens if I cancel my Plus subscription?

Sensate Plus

What is your warranty?

Do you have a payment plan option to pay for Sensate?

GovX discount

Where does Sensate ship to?

Where do we ship from?

How long will it take for my device to arrive after I place an order?

Do I have to pay import fees?

Where should I put my promo code?

How do I clear my cart?

What comes in the box?

Do the bundles come in separate boxes?

How do I follow my order?

Shipping & Orders

Explore our Referral Program

Do you have an affiliate program?

Partnerships and Media opportunities

Affiliates, Partnerships & Referrals

I'm having some issues...Updated a year ago