If you're having any issues unrelated to noises, rattling, or a broken device, please fill out the short form below. We'll reach out to you right away to assist you!. Name Email addressUnder which email address are you registered in the Sensate app?

<div style="text-align: center;"><p style="font-family: Inter, sans-serif; font-size: 16px; text-align: left;">If you&apos;re having any issues unrelated to noises, rattling, or a broken device, please fill out the short form below. We&apos;ll reach out to you right away to assist you!</p></div><form accept-charset="utf-8" action="https://formspree.io/f/mwkjgjra" enctype="multipart/form-data" id="fs-frm" method="POST" name="product-form"><p id="fs-frm-inputs"><label for="full-name">Name</label><input type="text" name="Customer&apos;s name" id="full-name" placeholder="How do you want us to call you?" required fdprocessedid="5smvhq"> <label for="email-address">Email address</label><input type="email" name="_replyto" id="email-address" placeholder="We will reply to you here" required fdprocessedid="qmp7de"><label for="sensate-email">Under which email address are you registered in the Sensate app?</label> <textarea name="Sensate email" id="email-address" placeholder="The one you use to log into the app" required style="height: 49px;"></textarea> <label for="channel">Where are you coming from?</label> <select fdprocessedid="tf43fs" id="channel" name="Channel" required>&#xA0;<option disabled selected value>Select</option> <option value="Sensate Friends">Sensate Friends</option> <option value="Email">Email</option> <option value="Review">Review</option> <option value="Help Center">Help Center</option>&#xA0;</select> <label for="issue-description">Please briefly describe your issue:</label> <textarea name="Issue description" id="issue-description" required style="height: 76px;"></textarea> <label for="problem-start-date">When did this problem start to happen? (Specific date if possible)</label> <input type="date" id="problem-start-date" name="problem-start-date" required> <label for="os">Which is your current operating system?</label> <select fdprocessedid="otjept" id="os" name="OS" required>&#xA0;<option disabled selected value>Select</option> <option value="iOS">iOS</option> <option value="Android">Android</option>&#xA0;</select> <label for="phone-model">Which is your current phone/tablet model?</label> <textarea name="Phone-Tablet model" id="phone-model" placeholder="E.g.: iPhone 13 Pro Max, Samsung S22 Ultra, etc." required style="height: 49px; display: flex; align-items: center; justify-content: center;"></textarea> <label for="uninstall-reinstall">Have you already tried restarting your phone/tablet, after deleting and reinstalling the Sensate app?</label> <select fdprocessedid="mnysg" id="uninstall-reinstall" name="Uninstall-reinstall" required>&#xA0;<option disabled selected value>Select</option> <option value="Yes">Yes</option> <option value="No">No</option>&#xA0;</select> <label for="Event">Did this issue appear after</label> <select fdprocessedid="9p0tin" id="timely" name="Issue appears after" required>&#xA0;<option disabled selected value>Select</option> <option value="Updating">Updating</option> <option value="Changing devices">Changing devices</option> <option value="None">None</option></select> <label for="video-photo">Please send us a video or photo showcasing the issue:</label><input type="file" id="video-photo" name="Video-photo" accept="video/*, image/*" required> <label for="screenshot">Please attach a screenshot of the &apos;About&apos; section while the Sensate device is connected to the app:</label><input type="file" id="screenshot" name="Screenshot" accept="image/*" required>&#xA0;<input type="hidden" name="_subject" id="email-subject" value="Product TS Form"></p><div style="text-align: center;"><input type="submit" value="Submit" id="submit-btn" style="background-color: #FF6900; color: #fff; cursor: pointer; transition: background-color 0.3s; border: none; display: block; margin: 0 auto;" fdprocessedid="r2kfhh"></div></form><style>
  /* Global Reset */
  * {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
  }

  body {
    font-family: Inter, sans-serif;
  }

  /* Form Styles */
  #fs-frm {
    max-width: 500px;
    margin: 0 auto;
    padding: 20px;
    background-color: #f9f9f9;
    border: none;
  }

  #fs-frm h3 {
    margin-bottom: 20px;
    text-align: center;
    border: none;
  }

  #fs-frm label {
    font-size: 16px;
    margin-bottom: 5px;
  }

  #fs-frm input,
  #fs-frm textarea,
  #fs-frm select {
    width: 100%;
    padding: 10px;
    border-radius: 4px;
    margin-bottom: 15px;
    font-size: 14px;
    border: 1px solid #ccc; 
    outline: none;
     
  }

  #fs-frm select {
    height: 44px;
  }

  #fs-frm textarea {
    height: 76px;
    resize: none;
  }

  #fs-frm input[type="file"] {
    padding: 0;
  }

  #fs-frm .fs-error-message {
    color: #f00;
    font-size: 12px;
    margin-top: 5px;
  }

  /* CSS for hover effect */
  #fs-frm input:hover,
  #fs-frm textarea:hover,
  #fs-frm select:hover {
    border-color: #FF6900; 
  }

  @media screen and (max-width: 480px) {
    #fs-frm {
      padding: 10px;
    }
  }
</style>

I'm having some issues...

The App

The Device

Common doubts

Sessions & Tracks

Charging & battery

Bluetooth connection

Sensate

Discover tips and tricks to make the most out of your Sensate device. Learn from the app, the device, sessions and tracks, and more.