We understand how important long-lasting battery life is for your daily routine. Sensate uses a rechargeable lithium-ion battery, which is the same type of battery found in many modern devices. While your Sensate device should provide you with plenty

<h4 data-end="1220" data-start="1190" id="isPasted">Battery Life and Charging</h4>We understand how important long-lasting battery life is for your daily routine. Sensate uses a rechargeable lithium-ion battery, which is the same type of battery found in many modern devices. While your Sensate device should provide you with plenty of use, here are a few things to know about maintaining its battery:<ul data-end="2123" data-start="1547"><li data-end="1885" data-start="1547" style="font-size: 16px;">Battery Life Update: We know that battery life is important to you, and we&#x2019;re actively working on an update to improve battery performance. Once this update is ready, you&#x2019;ll be notified and able to install it for better performance, allowing you to enjoy up to a week&#x2019;s worth of daily 10-minute sessions on a single full charge.</li></ul><ul><li data-end="2123" data-start="1886" style="font-size: 16px;">Charge Indicator Lights:<ul data-end="2123" data-start="1919" style="font-size: initial;"><li data-end="1962" data-start="1919" style="font-size: 16px;">Blue Light: The device is powered on.</li><li data-end="2027" data-start="1965" style="font-size: 16px;">Green Light: The battery is low and needs charging soon.</li><li data-end="2120" data-start="2030" style="font-size: 16px;">Red Light: The battery is almost completely depleted and needs charging immediately.</li></ul></li></ul><h4 data-end="2143" data-start="2124" id="charging-tips">Charging Tips:</h4><ul data-end="2315" data-start="2144"><li data-end="2234" data-start="2144" style="font-size: 16px;">Make sure to use the charger that came with your Sensate device for optimal performance.</li><li data-end="2312" data-start="2235" style="font-size: 16px;">Avoid overcharging the device by unplugging it once it reaches full charge.</li></ul><h4 data-end="2332" data-start="2316" id="maintenance">Maintenance</h4>Sensate is designed to be durable and user-friendly, but like any device, it requires a little care. Here are some easy ways to keep your Sensate device in top shape:<ul data-end="2933" data-start="2502"><li data-end="2726" data-start="2502" style="font-size: 16px;">Cleaning: To clean your Sensate device, simply use a slightly damp, lint-free cloth to wipe the surfaces. It&#x2019;s important not to submerge the device in water or use harsh chemicals, as these could damage the device.</li></ul><ul><li data-end="2933" data-start="2727" style="font-size: 16px;">Avoiding Chemicals: Never use any solvents or abrasive cleaners, as these can affect the tactile surface of the device. Stick to gentle, safe cleaning methods to keep it looking and feeling brand new.</li></ul><h4 data-end="2970" data-start="2935" id="keeping-your-device-up-to-date">Keeping Your Device Up-to-Date</h4>For the best experience, make sure to always update your Sensate app to the latest version. Updates often include important performance enhancements, including battery improvements and new features, ensuring that you have the best possible experience with your Sensate device.

Battery & Maintenance tips

Sensate

Learn how to maintain your Sensate device with helpful tips on battery care, charging, cleaning, and more to ensure optimal performance and longevity.

Taking care of your Sensate device

Unboxing your Sensate

How to set up and use your Sensate

Quick Start Guide (Videos)

How to connect or reconnect your Sensate to the app

Where to place the device?

Sensate’s vibrations: How they work & what to expect

Getting the best experience with Sensate

First Steps

What to expect from your Sensate experience

Finding your perfect Sensate Soundscape

How to adjust the length of the Soundscapes

How long should you use Sensate?

Soundscapes and Frequencies

Traveling with your Sensate

Soundscapes & Usage

Tips for using Sensate during meditation

What is the moving contour icon for when a soundscape is playing?

Connecting Sensate to Apple Health

Enhancing your Relaxation with Sensate

What is Sensate Plus?

What comes with the Plus Pack?

Do I need the Sensate Plus subscription for the app to function?

How do I activate my first year of Sensate Plus?

How much does Sensate Plus cost?

Managing your Sensate Plus subscription

Sensate Plus

How does Sensate work?

How does it feels like?

Can Sensate help people suffering from PTSD?

Can I have the app on more than one phone?

What is your return policy?

Extra Tips & Common Questions

What is your warranty?

Do you offer payment plans?

GovX discount

Where do we ship from?

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Where should I put my promo code?

What comes in the box?

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Can I buy a Sensate as a gift for someone?

Shipping & Orders

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