Sensate

<p><span id="isPasted" style="color: rgb(51, 50, 50); font-family: &quot;DM Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are currently experiencing high levels of demand and will ship your Sensate as soon as possible. Regional and international shipping may vary depending on the carrier, but you will be provided with tracking details in order to monitor the process of your shipment.</span></p>

We are currently experiencing high levels of demand and will ship your Sensate as soon as possible. Regional and international shipping may vary depending on the carrier, but you will be provided with tracking details in order to monitor the process

How long will it take for my device to arrive after I place an order?

Shipping & Orders

Can Sensate be used by children?

Is Sensate right for...?

Why does Sensate cost $X?

Pricing & Promotions

Do you have research that supports Sensate?

Research & Science

I'm interested in buying Sensate...

Quick Start Guide

I'm just getting started...

What devices does the app work with?

What is the moving contour icon for, when a track is playing?

Can I use Sensate in Airplane Mode?

Can I have the app on more than one phone?

The App

My device is not vibrating

I can hear a buzz or rattle?

How hot should my Sensate get?

I have more than one Sensate device, can they be used at the same time?

The Device

Where exactly do I position my Sensate?

How long can I use Sensate each day?

Do I have to use my headphones?

Do I need to charge my device before I use it for the first time?

Tips before & after a session

Common doubts

What is a Sensate Session? Is it not just a track?

Can I just play the tracks in the app? Without the device?

Can I play my own music?

Is the app free? Are sessions free?

Will there be new tracks?

Sessions & Tracks

How long does the battery last?

How long should it take to fully recharge?

Does the Sensate turn off on its own if not connected?

I can’t switch my Sensate off!

Charging & battery

How do I turn on Bluetooth?

Bluetooth connection issues

Do I need to enable location services?

I’m being asked for a PIN number when I pair in Bluetooth?

Is Sensate Bluetooth safe to use?

Bluetooth connection

I've been using Sensate...

Sensate Plus - Overview

What happens if I later cancel my subscription?

How much does it cost? Why?

How do I redeem my code? (iOS only)

Sensate Plus

Where does Sensate ship to?

What comes with my Sensate order?

Why does Sensate have a Proposition 65 Warning Label?

What is your return policy?

Do you have a payment plan option to pay for Sensate?

Do you have an affiliate program?

Partnerships: Influencer, Media, Collabs

Affiliates, Partnerships & Referrals

How long will it take for my device to arrive after I place an order?Updated 7 months ago