Sensate

We want to make sure you have the best experience possible. If you have an electronic device like a pacemaker fitted, we kindly advise against using Sensate.Your safety and well-being are crucial to us, and we want to ensure that Sensate aligns with your specific needs and conditions.Your comfort and safety matter to us! <span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Sensate Customer Happiness Team

We want to make sure you have the best experience possible. If you have an electronic device like a pacemaker fitted, we kindly advise against using Sensate. Your safety and well-being are crucial to us, and we want to ensure that Sensate aligns with

Can Sensate be used by people with an electronic device fitted?

Is Sensate right for you?

Is Sensate right for...?

How does Sensate work?

How does it feels like?

Is Sensate a medical device?

Can Sensate help people suffering from PTSD?

Can Sensate help my HRV score?

Can Sensate be used during pregnancy?

Can Sensate be used by children?

Can Sensate be used by people with impaired hearing?

Can Sensate be used by people who are EMF sensitive?

Can Sensate be used by people with metal implants inside the body?

Why does Sensate cost $X?

Are the discounts cumulative?

What is your return policy?

Exclusive offer for our customers!

Pricing & Promotions

Is Sensate safe?

How does Sensate works?

Do you have research that supports Sensate?

Do you want more information? Check out our Blog!

Research & Science

What devices does the app work with?

Is the app free? Are sessions free?

How long can I use Sensate each day?

I have more than one Sensate device, can they be used at the same time?

Do I have to use my headphones?

Common doubts

Quick Start Guide

Do I have to allow the permission banners?

Getting started with Sensate

I'm having some issues...

What is the moving contour icon for when a track is playing?

Can I use Sensate in Airplane Mode?

Can I have the app on more than one phone?

The App

My device is not vibrating

I can hear a buzz or rattle

How hot should my Sensate get?

Do I need to charge my device before I use it for the first time?

The Device

Where exactly do I position my Sensate?

What is a Sensate Session? Is it not just a track?

Can I just play the tracks in the app? Without the device?

Can I play my own music?

Will there be new tracks?

Tips before & after a session

Feeling emotional after a Sensate session

Not feeling so good after a session? Here's what to do

Sessions & Tracks

How long does the battery last?

How long should it take to fully recharge?

Does the Sensate turn off on its own if not connected?

I can’t switch my Sensate off

My Sensate is not charging

Charging & battery

How do I turn on Bluetooth?

I’m being asked for a PIN number

Is Sensate Bluetooth safe to use?

Can I use Bluetooth headphones?

I can't connect my Sensate

My Sensate is nos connecting on iOS

My Sensate is not connecting on Android

Bluetooth Connection issues

Bluetooth connection

Getting the most from Sensate

What comes with the Plus Pack?

What comes with Sensate Plus?

How do I activate my first year of Plus?

How much does it cost?

What happens if I later cancel my subscription?

Sensate Plus

Do you have a payment plan option to pay for Sensate?

Where does Sensate ship to?

Where do we ship from?

How long will it take for my device to arrive after I place an order?

Why does Sensate have a Proposition 65 Warning Label?

Do I have to pay import fees?

Where should I put my promo code?

How do I clear my cart?

What comes in the box?

Do the bundles come in separate boxes?

How do I follow my order?

Shipping & Orders

Do you have an affiliate program?

Partnerships: Influencer, Media, Collabs

Affiliates, Partnerships & Referrals

Can Sensate be used by people with an electronic device fitted?Updated 10 months ago