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Common doubts

Addressing common doubts before trying it out!

How to contact us

At Sensate, we're here to help you with any questions or concerns you might have. There are several ways to get in touch with us:. If you prefer a personal touch, you can schedule a call with our support team. We'll be happy to assist you with any qu

What devices does the app work with?

To begin your Sensate journey, you'll need to install the Sensate app on a compatible phone or tablet. Rest assured, the app is available for both iOS and most popular Android devices. We are continuously working to expand compatibility and enhance f

Is the app free? Are sessions free?

The Sensate app is completely free to download, and you'll have access to 17 sessions to choose from (including 13 unique sessions and 4 extended versions)! We've got you covered 😊. Start your journey now!. The Sensate Customer Happiness Team.

How long can I use Sensate each day?

We recommend at least 10 minutes a day, but you can do multiple sessions if you'd like. There's no risk of overuse, so you can enjoy the benefits as often as you need. The versatility of Sensate allows you to incorporate sessions at different times o

I have more than one Sensate device, can they be used at the same time?

If you're planning to use more than one Sensate device in the same room, we've got you covered with some tips for a smooth experience. Currently, the Sensate app connects to the first device it detects, which can cause some trouble when using multipl

Do I have to use my headphones?

Sometimes, it's okay to play the Sensate soundtracks through your phone or a speaker while wearing the device. However, to experience the full impact and get the most out of the "secret sauce" in the music, we highly recommend using headphones. Headp