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Shipping & Orders

Your Sensate journey begins here! This section ensures a smooth ordering process. From timelines to tracking, we've got it all covered. Let's get your Sensate on its way!


Where does Sensate ship to?

We're excited to let you know that we offer shipping to many countries worldwide. We want to make sure our products reach as many customers as possible, so we're constantly expanding our shipping options. However, please keep in mind that shipping av

What is your return policy?

At Sensate, we want you to be completely satisfied with your purchase. That's why we offer a return policy within 40 days. If you find that your Sensate is undamaged and you'd like to return it, we're here to help. Please keep in mind that we rarely

How long will it take for my device to arrive after I place an order?

We understand the anticipation and want to provide you with an estimate of how long it might take for your package to arrive. While shipping times can vary due to factors like customs clearance and unforeseen delays, we can give you a general idea ba

Why does Sensate have a Proposition 65 Warning Label?

We want to provide some clarity regarding our compliance and commitment to safety. The Prop 65 label on our product is due to the presence of certain chemicals in the battery that are listed on the Prop 65 list. It's important to note that this label

Do you have a payment plan option to pay for Sensate?

We appreciate your interest in Sensate and want to clarify our pricing and payment options. Currently, we don't offer a payment plan, but we've taken steps to make Sensate more affordable and accessible. To help you experience the transformative bene