Your Sensate journey begins here! This section ensures a smooth ordering process. From timelines to tracking, we've got it all covered. Let's get your Sensate on its way!
We’ve got you covered! 😊 We offer a 12-month warranty to protect against any technical issues. If you run into any problems during this period, just reach out to us, and we’ll happily assist you. If your Sensate is found to be faulty, we’ll replace
At Sensate, we want you to love your device! But if for any reason you’re not completely satisfied, don’t worry—we’ve got you covered! We offer a 90-day return policy, giving you plenty of time to try and experience the results. If you need any help
Good news! 😊 At checkout on getsensate.com, you can select a convenient payment plan, such as Klarna or Clearpay, to make getting your Sensate even easier. Availability depends on your country and the payment provider, but we’re working hard to brin
We are thrilled to announce that Sensate is listed on GovX, a platform that offers exclusive discounts to military, first responders, law enforcement, educators, and related personnel. This partnership allows eligible members to access special pricin
We're excited to let you know that we offer shipping to many countries worldwide. We want to make sure our products reach as many customers as possible, so we're constantly expanding our shipping options. However, please keep in mind that shipping av
We want to make sure your Sensate order reaches you as quickly and smoothly as possible! Here’s where we ship from, depending on your location:. For US customers: We ship directly from our fulfilment centre in the United States. For EU orders: We shi
We know you're excited to receive your Sensate, and we're working hard to get it to you as quickly as possible! Here’s an overview of our typical delivery times:. Please Note the Processing Time: After placing your order, it will go through our fulfi
We understand that extra fees can be a bit of a surprise, and we want to make the process as smooth as possible for you! 😊. When you order from us, there might be import fees, including customs duties and taxes, depending on where you live. These fe
At the checkout, you'll see a box below your products on the right-hand side. Here, you can enter your promo code and click 'Apply'. The Sensate Customer Happiness Team.
If you are located at the checkout, you should be able to see on the top left corner, under Sensate, the following: Cart > Information > Shipping > Payment. If you select 'Cart', you will be directed to it, and will be able to either change the amoun
In your box, you will receive the following items:. The Sensate app is available for free download on the App Store or Google Play to enhance your experience. 😊. For a full guide on setting up and using your Sensate device, check out our Quick Start
Yes! When you purchase a bundle, the Sensate devices come in separate boxes, making them perfect for gifts! 🤗. In each box, you will receive the Sensate device, lanyard, carry pouch, and charging cable. The Sensate app is available for free download
To track your order, simply head over to the chat widget at getsensate.com. At the bottom of the chat options, you’ll see the "Track and manage my orders" option. Just enter the email you used to place your order, and once the tracking is available,
Once your order is placed, it begins processing right away to ensure it gets to you as quickly as possible. Because of this, we’re unable to make changes to orders that have already been submitted, including adjustments to items, shipping methods, or
Absolutely! 🎁 Sensate is the perfect way to show someone you care about their health and happiness. How to buy a Sensate as a gift:. Returns and Warranty:. Just like with any purchase, the recipient is covered by our 90-day return policy. If they de