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Shipping & Orders

Your Sensate journey begins here! This section ensures a smooth ordering process. From timelines to tracking, we've got it all covered. Let's get your Sensate on its way!

What is your warranty?

We provide a 12-month warranty to cover any technical faults that may occur. If you experience any issues during this period, simply reach out to us, and we'll gladly assist you. If your Sensate is indeed faulty, we'll exchange it for a new one at no

What is your return policy?

At Sensate, we want you to be completely satisfied with your purchase. That's why we now offer a return policy within 90 days. If you feel you need more information about how to use your Sensate, you can schedule a call with us. If you find that you

Do you have a payment plan option to pay for Sensate?

We've got some fantastic news for you! We're now offering a payment plan option so you can get your Sensate and pay at your own pace. It's all about making things easier for you. 😊. Once you've completed your purchase at getsensate.com and chosen yo

GovX discount

We are thrilled to announce that Sensate is listed on GovX, a platform that offers exclusive discounts to military, first responders, law enforcement, educators, and related personnel. This partnership allows eligible members to access special pricin

Where does Sensate ship to?

We're excited to let you know that we offer shipping to many countries worldwide. We want to make sure our products reach as many customers as possible, so we're constantly expanding our shipping options. However, please keep in mind that shipping av

Where do we ship from?

The Sensate Customer Happiness Team

How long will it take for my device to arrive after I place an order?

We understand the anticipation and want to provide you with an estimate of how long it might take for your package to arrive. While shipping times can vary due to factors like customs clearance and unforeseen delays, we can give you a general idea ba

Why does Sensate have a Proposition 65 Warning Label?

We want to provide some clarity regarding our compliance and commitment to safety. The Prop 65 label on our product is due to the presence of certain chemicals in the battery that are listed on the Prop 65 list. It's important to note that this label

Do I have to pay import fees?

Import fees, such as customs duties and taxes, are charges imposed by customs when goods are imported into a country from abroad. These fees depend on the origin of the goods, their declared value, and their type. - Our products are manufactured in t

Where should I put my promo code?

At the checkout, you'll see a box below your products on the right-hand side. Here, you can enter your promo code and click 'Apply'. The Sensate Customer Happiness Team.

How do I clear my cart?

If you are located at the checkout, you should be able to see on the top left corner, under Sensate, the following: Cart > Information > Shipping > Payment. If you select 'Cart', you will be directed to it, and will be able to either change the amoun

What comes in the box?

In your box, you will receive your Sensate device, lanyard, carry pouch, and charging cable. The Sensate app is available for free download and use on the App Store or Google Play. 😊. The Sensate Customer Happiness Team

Do the bundles come in separate boxes?

Yes! When you purchase a bundle, the Sensate devices come in separate boxes, making them perfect for gifts! 🤗. In each box, you will receive the Sensate device, lanyard, carry pouch, and charging cable. The Sensate app is available for free download

How do I follow my order?

Go to the chat widget at getsensate.com. At the end of the options in the chat, you'll find the 'Track and manage my orders' option. You can follow your order and get a tracking link if it's available by entering the email you used to make your purch