All articles

Charging & battery

How long does the battery last?

Sensate is designed to provide you with a week's worth of daily sessions on a single full charge. When the battery level starts to get low, the indicator light will change from blue to yellow/green or amber, indicating that it's time to recharge. The

How long should it take to fully recharge?

To fully recharge your Sensate device, it usually takes between 2 to 4 hours. You will know that the battery is fully charged when the white USB charge light turns off. You can leave Sensate on charge for as long as needed, including overnight, witho

Does the Sensate turn off on its own if not connected?

Yes, the Sensate device has an auto turn-off feature that activates after 2 minutes of inactivity. If the device is not connected or being used, it will automatically turn off to conserve power. The Sensate Customer Happiness Team

I can’t switch my Sensate off

If you're unable to switch off your Sensate device by pressing and holding the button for 3 seconds, it may have frozen. In such cases, follow these steps to resolve the issue:. 1. Leave the device until the battery is fully discharged. 2. Recharge t

My Sensate is not charging

If your Sensate device is not charging, here are a few things you can try:. 1. Make sure the charging lead is securely plugged into both the Sensate pebble and the power source. Double-check for any loose connections or damage to the cable. 2. If you